Get In Touch With Us

Have questions about our products, an order, or want to share feedback? We'd love to hear from you. Reach out anytime, and our team will get back to you within 24 hours.

Visit Our Store

123 Beauty Lane, Suite 200
Jakarta Selatan 12190
Indonesia

Call Us

Customer Service
Mon-Sat, 9am to 9pm WIB

+1 (888) 555-0199

Email Us

For inquiries and support
We reply within 24 hours

hello@zenmart.id

Quick chat with our
beauty consultants

+62 812 3456 7890

Send a Message

We'd Love to Hear From You

Fill out the form below and our team will get back to you as soon as possible. All fields marked with * are required.

Working Hours

Visit Us at the Store

Drop by our flagship store for personalized beauty consultations, product testing, and exclusive in-store offers from our certified beauty advisors.

Monday – Friday09:00 – 21:00

Saturday10:00 – 22:00

Sunday10:00 – 20:00

Public HolidaysClosed

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Frequently Asked

Quick Answers

How can I track my order?

Once your order is shipped, you'll receive a tracking number by email. You can also log into your account and view real-time status under "Order History".

What is your return policy?

We accept returns within 30 days of purchase for unused products in their original packaging. Contact us via this form or hello@zenmart.id to start a return.

Do you offer wholesale or B2B partnerships?

Yes! We work with retailers, salons, and corporate gifting programs. Select "Wholesale / Partnership" in the subject dropdown when sending your message.

How long until I get a reply?

Our customer care team typically responds within 24 hours on business days. For urgent issues, please call or WhatsApp us directly.

Are your products vegan and cruelty-free?

Every zenmart product is 100% cruelty-free. The majority of our line is also vegan and certified organic — check each product page for full details.